郵件追蹤小工具
Readnotify ( readnotify.com)
注:此類小工具一般會(huì)有時(shí)效性,超出時(shí)間則不可用。
客戶未看郵件如何跟進(jìn)
回盤，現(xiàn)報(bào)價(jià)，樣品，PI 等發(fā)過(guò)去一個(gè)多星期了，客戶那邊一點(diǎn)動(dòng)靜也沒(méi)有,也沒(méi)有看到客 戶有
任何閱讀回執(zhí)或查看過(guò)郵件的記錄，這時(shí)候找們可以發(fā)以下郵件過(guò)去提醒客戶查看郵件。
1.
From:
Send time: Saturday, October 31, 3015 09 53 AM
To:
Subject:
2.
Hi Mike,
Could I remind you to check my email dated 3.1st of Oct?
Waiting for your reply soon.
3.
Hi Mike,
It's been a time no any news hear from you. How are you recently?
I have sent you a quotation dated 31st of Oct, have you got i?
If so, what's your idea abt it?
If not. could you take few mins to review it as follows?
Your earlier reply will be highly appreciated.
客戶電話說(shuō)好的會(huì)回復(fù)郵件，可是 3-4 天后還是沒(méi)有任何消息，可以寫封迂回的郵件去催促 客戶的反饋：
Hi Mike,
I’m sorry to disturb you again.
However, disturbed is not my purpose. As you know every company has his or her rules for every sales, and we should feedback the valuable customer's feedback on weekly meeting. So that we could help them better.
My friend, dear Mike, any of your idea abt our silicone now? Or you have any other worries hope you can be frankly let us know?
Waiting for your reply soon.
客戶看了郵件未回復(fù)，如何跟進(jìn)
有時(shí)候客戶看了郵件隔了 1 個(gè)星期還沒(méi)有回復(fù),可能原
因:
A出差、假期
B對(duì)你產(chǎn)品不感興趣
C郵件沒(méi)有特別的亮點(diǎn)吸引客戶
D不想更換供應(yīng)商
E報(bào)價(jià)太高
F付款方式不是想要的
G交期
H需求
I其它:個(gè)人或親人病重等第一種: 直接詢問(wèn)式
Hi Mike,
Tks for reading my email just now.
May I know what's your idea abt it?
Your earlier reply will be highly appreciated.
第二種:從商業(yè)角度，讓客戶坦白顧慮
Hi Mike,
Tks for reading my email. I think you must too busy to reply me or do you still have something into consideration.
It so, could you frankly let me know army of you worries? Such as price, quality, payment terms,demand or others?
So that we could know how ho help & support you.
We are very sincerely to cooperation, no matter your answer is positive or negative. We highly appreciate it, just hope you can open your heart.
Waiting for your reply soon.
第三種:從朋友角度，讓客戶坦自顧慮
Hi Mike,
Long time no hear from you, I appreciate for your kindly to check my email again.
I think you should be not convenient to reply my email at moment or do you still have some worries abt our products? Such as price, quality, payment, demand or others.
If so, hope you can be frankly informed me so that we could know how to help &support you. Dear Mike, I really appreciate for the god to let me know you, Business may past, but we still a
good friend, yeah? And I think you will also not refuse a friend to help you by her sincerely heart,right?
Your earlier reply will be highly appreciated.
Sincerely
第四種:直接羅列解決方案讓客戶舒緩的說(shuō)出自己的最終顧慮
Dear Thomas,
Tks a lot for kindly to check my email. I think you must too busy to reply me or do you still have
something into consideration?
1. If the MOQ problem
-We can support you 100kgs as the first cooperation to try the market
2. If the shipping cost of the sample-A. You can just transfer us some deposit, we'll return it to you when you confirm the order.
-B. In order to show our sincerity, we can bear half of it and you afford the balance, how's your idea?
3. If the price
You can test our sample at first, after getting the good feedback, shall we discuss price again basic on it’s real values?
4. If the payment terms
We can support you 50% T/T in advance, balance against the B/ L at sight.
Also L/C will be also acceptable.
Or do you still have any other worries, pls be frankly let me know so that we could know how to help you.
案例:
在去年 12 月份在 google 上找了一個(gè) UAE 的大客戶，主動(dòng)開(kāi)發(fā)客戶很有意向測(cè)樣，2 月份中旬跟客戶確認(rèn)各方面需求終于把樣品發(fā)出去，從 3 月份到 6 月份進(jìn)過(guò)樣品的各種測(cè)試,樣品 測(cè)試非常 OK，原本客戶是非常有意向談合作的，但是鑒于價(jià)格問(wèn)題談了一段時(shí)間雙方都做 出了讓步之后，雖然沒(méi)達(dá)到客戶目標(biāo)價(jià)，客戶也沒(méi)有再說(shuō)價(jià)格問(wèn)題,后面就是他們展會(huì)高峰 時(shí)間，要全球各地的去參展，說(shuō)等展會(huì)回來(lái)之后 8 月份再確認(rèn)訂單，沒(méi)想到回來(lái)之后他老婆 大病一場(chǎng)，我們也不好怎么特別跟進(jìn)訂單的事情，基本上都是 Whatsapp 上問(wèn)候客戶妻子， 后面 10月份的時(shí)候，我有做一些近期其它市場(chǎng)客戶反饋和市場(chǎng)信息的分享信息給到客戶， 客戶在10 月低終于查看郵件，但還是沒(méi)有任何反饋，后面在 whatsapp 上得知客戶已經(jīng)回 辦公室上班，妻子大病已經(jīng)好很多。也再次查看了一些我們溝通過(guò)的郵件，本以為客戶要回 來(lái)談合作，沒(méi)想到半個(gè)多月過(guò)去了還是沒(méi)任何反饋，后面我就寫了這份郵件，客戶也很真誠(chéng) 的說(shuō)出了他目前的一些顧慮和市場(chǎng)上遇到的困難，也讓我們找到此次合作的突破口，最終把 大訂單敲定
下來(lái)。
Good Morning, Dear Max，
I really appreciate for your such kindly to read my email, and I think you should be quite busy recently. On one hand, you should take care of your wife, on the other hand, you have a lot business to do as a big company’s boss. So, my dearest friend, pls don't forget to take care more of your health as well. it's the most important: )
Honestly, as a sales, I want to do business with you since you are really a nice teacher for . I'm keen to learn from you abt business. As my company, we also hope find such strong &professional distributor like you in UAE.
So, Dear Max, no matter what reasons, we are always open the heart to you, hope you did as well.
If you should take all the time for your wife and not available to discuss the business at the moment, pls just advise a comfortable time, will not disturb you during this time anymore.
If price is still a problem to prevent us go head, hope you can sincerely inform us a reasonable price, then we can discuss it again.
If marketing idea problem, hope you can also share your nice business eyes &idea for the market,then I will feedback your comments for our board of direct, or we can visit you for face to facecommunication if needed
If others……, any problems, your opened heart &feedback will be highly appreciated.