詢問產(chǎn)品銷售情況
Warm Tips:
產(chǎn)品銷售以后是需要跟進了解客戶進展的:
A.使用商:了解客戶使用情況,是否滿意？
使用過程中有沒有碰到什么問題？
產(chǎn)品哪些性能是否需要改進？
B.貿(mào)易商:產(chǎn)品在當?shù)厥袌龅匿N售情況如何？
消費者有沒有什么反饋？
有哪些需要改進的地方？
跟市場上同類產(chǎn)品相比有什么優(yōu)缺點？
價格是不是有足夠的競爭力？
以上這些售后跟進都是需要跟客戶討論的，也會對未來的合作和訂單很有幫助。
使用商：
Dear Jan,
Long time no contact!
How are you and how's everything going at your side?
I’d like to check with you abt your using statues of our silicone.
Do you have any question or technical supports? (直接詢盤使用情況,是否需要技術(shù)支持)
Your earlier comments will be highly appreciated.
Sincerely
Dear Jan,
Long time no see!
How’s everything going recently?
I’m writing to check with you abt the use situation of our silicone?
Does our silicone can help you solve the oily problem well?
Or do you have any other good suggestion abt our silicone?
(直接切入前面客戶特別想解決的問題,并詢問其它好建議)
Your kindly advise will be highly appreciated.貿(mào)易商
Dear Mike,
Long time no contact!
How are you and How's the conditions of your business market going?
Hope beautiful!
I’d like to check with you abt the distribution and retail statues.
BTW, we have sent you two kinds different small package to small marketing promotion, 1kg and 5kg, which one is more popular in the market?
Waiting for your comments soon.
Sincerely
Dear Jan,
Long time no see!
How are you and How’s the conditions of your business market going?
Hope beautiful!
I’d like to check with abt the distribution statues.
1.How’s customers feedback abt this design?
2.Any improvements suggestion abt it?
3 . Are there any advantage and disadvantage compared to others?
4. Does the price have absolutely competitive in the market?
………………….
Your earlier feedback will be highly appreciated.
了解最新市場動態(tài)
Warm Tips:
1. 時常關(guān)注市場信息,了解動態(tài)需求,并把去不同國家當?shù)匕菰L的一些好的建議和反饋等都
可以分享給客戶,同時公司有研發(fā)出行產(chǎn)品也及時推薦給客戶適合的產(chǎn)品,而不是一直跟
進客戶訂單情況.
Dear Steven,
Pls allow me to introduce our new R&D products--Txxx for huge size casting of concrete, stone,GRC/GRG, GFRC.As we know, there are more and more Europe styles building manufactures in your local market like ceiling, column, walls, fountain etc. and most of the crafts are always more than 5meters, the common hardness of 30 to 40shore A will be too soft for them.
So, most of customer use polyurethane rubbers instead of silicone.
This why we'll develop a new kinds silicone and it have done well in South East Asia market. I’ m sure it will also a beautiful market in Middle East.
Would you like to evaluate the sample at moment?
And we are planning to visit UAE and discuss with you abt the details future projects.
So that we can help you occupy this market better.
Or do you have any good suggestion for the new products to open this market?
Pls kindly advise.
返單跟進
直接詢問式:
Dear Alice,
Long time no contact!
How are you? And how is your market going?
As previous records, you always have new demand each 3 month, however, we haven't got your order since 4month ago. Do you have some new purchasing plans or programs?
If so, hope you can advise us in advance so that any delay of shipment before the our big holiday.
Waiting for your reply soon.
促銷優(yōu)惠吸引型:
Dear Steven,
Long time no contact!
How are you?
I’m so happy to tell you that it will be my company’s 12years birthday on 28th of Oct , and in order to express our gratitude to customer's supports.
We’ll take this opportunity to hold a promotion for old customers in next week.
So, Dear Steven, if you have new demand recently, we hope you can confirm an order within this promotion so that you can en the discounts.
Waiting for reply soon.
Sincerely節(jié)假日溫馨提示型
Warm Tips:
1. 時于已成交的客戶,務(wù)必做好客戶分析和客戶返單頻率的記錄以便于及時跟進訂單情況,
同時對于應(yīng)該返單卻未返單時,找出原因,以避免在不知情的情況下意外流失客戶。
Dear Jim,
Pls kindly noted our big holiday Spring Festival will be start to 28th of Jan to 13th of Feb.
If you have any new purchase plan recently, pls confirm it ASAP so that we can prepare everything well for you before we are closed.
老客戶的二次開發(fā)
Warm Tips:
1. 開發(fā)一個貿(mào)易商勝過十個使用商，貿(mào)易商賣的產(chǎn)品一般種類繁多，所以對于已經(jīng)合作的貿(mào)易商更要多去分析和二次開發(fā)，正因為有前面的合作和信任，這樣的二次開發(fā)會比你去開發(fā)一個新客戶容易，同時這也是很好的一種老客戶維護方式。
Dear Steven,
We are so happy to cooperate with you on the past two years, and I really appreciate you such kindly to support 's work.
As we know you are such strong & professional in silicone filed. May we know if any inquiries for the fiberglass, molding clay, PU from customers when they buy silicone?
If so, we are glad to introduce some relative silicone materials for you on the attachments. We are confident that these material will be helpful to provide a series service for your customers.
Any interested, sample will be sent for evaluation.